{"id":265,"date":"2023-07-14T10:08:49","date_gmt":"2023-07-14T08:08:49","guid":{"rendered":"https:\/\/blog.eane.es\/?p=265"},"modified":"2023-07-14T10:08:49","modified_gmt":"2023-07-14T08:08:49","slug":"quedan-prohibidas-las-llamadas-a-puerta-fria","status":"publish","type":"post","link":"https:\/\/www.eane.es\/blog\/quedan-prohibidas-las-llamadas-a-puerta-fria\/","title":{"rendered":"Quedan prohibidas por ley las llamadas \u201ca puerta fr\u00eda\u201d"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" width=\"750\" height=\"300\" src=\"https:\/\/www.eane.es\/blog\/wp-content\/uploads\/2023\/05\/269.jpg\" alt=\"atencion telefonica\" class=\"wp-image-198\" srcset=\"https:\/\/www.eane.es\/blog\/wp-content\/uploads\/2023\/05\/269.jpg 750w, https:\/\/www.eane.es\/blog\/wp-content\/uploads\/2023\/05\/269-300x120.jpg 300w\" sizes=\"(max-width: 750px) 100vw, 750px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>El pasado 1 de julio entr\u00f3 en vigor el art\u00edculo 66.1.b de la Ley 11\/2022, de 28 de junio, General de Telecomunicaciones, que establece que los usuarios tienen el derecho de no recibir llamadas con fines comerciales no deseados, salvo que hayan dado el consentimiento previo.<\/p>\n\n\n\n<p><br \/>No est\u00e1 permitido realizar llamadas no solicitadas con fines de captaci\u00f3n, a no ser que el destinatario haya dado su consentimiento expreso. Por tanto, las llamadas a puerta fr\u00eda o spam quedan totalmente prohibidas.<br \/><\/p>\n\n\n\n<p>Si bien es cierto que es habitual solicitar este consentimiento en muchos de los formularios o condiciones de acceso u otros mecanismos, es dif\u00edcil justificar que este consentimiento haya sido prestado con pleno conocimiento o bajo condiciones de informaci\u00f3n adecuada, por lo que es imprescindible evitar las llamadas que podr\u00edan acarrear multa de hasta 100.000 \u20ac<\/p>\n\n\n\n<p>En EANE, realizamos el curso online de atenci\u00f3n telef\u00f3nica y gesti\u00f3n de reclamaciones para realizar una adecuada gesti\u00f3n telef\u00f3nica en la empresa.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>El pasado 1 de julio entr\u00f3 en vigor el art\u00edculo 66.1.b de la Ley 11\/2022, de 28 de junio, General de Telecomunicaciones, que establece que los usuarios tienen el derecho de no recibir llamadas con fines comerciales no deseados, salvo que hayan dado el consentimiento previo. No est\u00e1 permitido realizar llamadas no solicitadas con fines &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/www.eane.es\/blog\/quedan-prohibidas-las-llamadas-a-puerta-fria\/\"> <span class=\"screen-reader-text\">Quedan prohibidas por ley las llamadas \u201ca puerta fr\u00eda\u201d<\/span> Leer m\u00e1s &raquo;<\/a><\/p>\n","protected":false},"author":2,"featured_media":198,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":""},"categories":[2],"tags":[],"tema":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Quedan prohibidas por ley las llamadas \u201ca puerta fr\u00eda\u201d - EANE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.eane.es\/blog\/quedan-prohibidas-las-llamadas-a-puerta-fria\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Quedan prohibidas por ley las llamadas \u201ca puerta fr\u00eda\u201d - EANE\" \/>\n<meta property=\"og:description\" content=\"El pasado 1 de julio entr\u00f3 en vigor el art\u00edculo 66.1.b de la Ley 11\/2022, de 28 de junio, General de Telecomunicaciones, que establece que los usuarios tienen el derecho de no recibir llamadas con fines comerciales no deseados, salvo que hayan dado el consentimiento previo. No est\u00e1 permitido realizar llamadas no solicitadas con fines &hellip; Quedan prohibidas por ley las llamadas \u201ca puerta fr\u00eda\u201d Leer m\u00e1s &raquo;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.eane.es\/blog\/quedan-prohibidas-las-llamadas-a-puerta-fria\/\" \/>\n<meta property=\"og:site_name\" content=\"EANE\" \/>\n<meta property=\"article:published_time\" content=\"2023-07-14T08:08:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.eane.es\/blog\/wp-content\/uploads\/2023\/05\/269.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"750\" \/>\n\t<meta property=\"og:image:height\" content=\"300\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Redacci\u00f3n EANE\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Redacci\u00f3n EANE\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minuto\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.eane.es\/blog\/quedan-prohibidas-las-llamadas-a-puerta-fria\/\",\"url\":\"https:\/\/www.eane.es\/blog\/quedan-prohibidas-las-llamadas-a-puerta-fria\/\",\"name\":\"Quedan prohibidas por ley las llamadas \u201ca puerta fr\u00eda\u201d - EANE\",\"isPartOf\":{\"@id\":\"https:\/\/www.eane.es\/blog\/#website\"},\"datePublished\":\"2023-07-14T08:08:49+00:00\",\"dateModified\":\"2023-07-14T08:08:49+00:00\",\"author\":{\"@id\":\"https:\/\/www.eane.es\/blog\/#\/schema\/person\/51e533e5d811c6f17f5f4d16f33cd703\"},\"breadcrumb\":{\"@id\":\"https:\/\/www.eane.es\/blog\/quedan-prohibidas-las-llamadas-a-puerta-fria\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.eane.es\/blog\/quedan-prohibidas-las-llamadas-a-puerta-fria\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.eane.es\/blog\/quedan-prohibidas-las-llamadas-a-puerta-fria\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/www.eane.es\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Quedan prohibidas por ley las llamadas \u201ca puerta fr\u00eda\u201d\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.eane.es\/blog\/#website\",\"url\":\"https:\/\/www.eane.es\/blog\/\",\"name\":\"EANE\",\"description\":\"Noticias y temas de inter\u00e9s del sector de la formaci\u00f3n\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.eane.es\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"es\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.eane.es\/blog\/#\/schema\/person\/51e533e5d811c6f17f5f4d16f33cd703\",\"name\":\"Redacci\u00f3n EANE\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/www.eane.es\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/88ff42ac745b820933766d3296b0b723?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/88ff42ac745b820933766d3296b0b723?s=96&d=mm&r=g\",\"caption\":\"Redacci\u00f3n EANE\"},\"url\":\"https:\/\/www.eane.es\/blog\/author\/infoeane-es\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Quedan prohibidas por ley las llamadas \u201ca puerta fr\u00eda\u201d - EANE","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.eane.es\/blog\/quedan-prohibidas-las-llamadas-a-puerta-fria\/","og_locale":"es_ES","og_type":"article","og_title":"Quedan prohibidas por ley las llamadas \u201ca puerta fr\u00eda\u201d - EANE","og_description":"El pasado 1 de julio entr\u00f3 en vigor el art\u00edculo 66.1.b de la Ley 11\/2022, de 28 de junio, General de Telecomunicaciones, que establece que los usuarios tienen el derecho de no recibir llamadas con fines comerciales no deseados, salvo que hayan dado el consentimiento previo. 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